Terms of Service

Last updated: 14 October 2026

This document is an electronic record under the Information Technology Act, 2000. It is generated by a computer system and does not require any physical or digital signature.

These terms govern your use of firmgenie.in and any consulting, research, project report or development service we provide. By using this website or engaging us, you agree to them. If you do not agree, please do not use the site or our services.

1. Website use

You may view and use this website for lawful purposes. You may not attempt to gain unauthorised access to it, interfere with its operation, scrape it systematically, or use it in a way that could damage or impair it.

2. Nature of our services

We provide business advisory, market research, project report preparation, government scheme guidance, supplier sourcing support, and website, application and AI system development.

Some work is quote-only: custom websites and web apps, custom Android apps, WhatsApp automation, AI voice agents, ads set-up and management, ad creatives and UGC video, SEO articles and research reports. The Idea validation test (7 days) is self-serve and is bought from your dashboard at the price shown there. That work starts only after we email you a written price and scope and you accept it, by email or by paying.

All of it is subject to our Disclaimer, which forms part of these terms. In particular: we do not provide regulated financial, legal or tax advice, and we do not guarantee business outcomes, loan approvals or scheme sanctions.

3. Engaging us

A written scope, agreed by email, forms the engagement between us. Where a separate written proposal or agreement exists and conflicts with these terms, that document prevails for that engagement.

4. Your responsibilities

• Provide accurate, complete and timely information. Our output is only as good as what you give us.
• Verify our findings independently before making financial commitments.
• Obtain your own professional advice on legal, tax and regulatory matters.
• Comply with all laws applicable to your business.

5. Fees, payment and taxes

Fees are as quoted for the specific engagement. Consultation fees are payable in advance when you book at firmgenie.in/book. Project work typically requires an advance to commence, with the balance due as agreed in the scope.

Fees are exclusive of applicable taxes unless expressly stated otherwise. Any taxes payable are additional and charged as required by law.

Plan, service and consultation prices are shown before 18% GST, which is added at checkout. Prices of the masterclass, the cohort and blueprints are shown with GST included. Every payment gets a GST tax invoice, and payments are processed by our RBI-authorised payment partners.

6. Rescheduling, moving a booking and refunds

All fees are non-refundable, with one exception: blueprints have a 7-day refund (see below). This covers consultations, the AI Masterclass, the AI Monetization Cohort and its Lifetime Pass, plans, add-ons, idea-validation tests and project work. If something goes wrong on our side, we fix it, redo it or move your booking to another date or batch at no cost. If we cancel a class, cohort or piece of work and cannot move or redo it, or if you are charged twice by mistake, we refund you in full. Apart from that, we do not return money for a purchase you have made.

Consultations

• You may reschedule a booked consultation free of charge by telling us at least 24 hours before the start time, by replying to your confirmation email, subject to availability. Inside 24 hours, the session is treated as delivered.
• If you do not attend a scheduled consultation without notice, the session is treated as delivered.
• If we cancel or cannot attend, we reschedule your consultation at no cost.

AI Masterclass

• Your seat is for one batch date. If you cannot attend that date, you can move your seat to another batch date at no cost. Write to us on the email in your confirmation, or use the link in it.
• If we cancel or change a class, your seat moves to the next date.
• The recording add-on is delivered after the class. It is not refundable.

Blueprints and other digital products

• Blueprints are delivered immediately as a private link to your own copy.
• If a blueprint is not worth what you paid for it, email animesh@firmgenie.in within 7 days of purchase and we will refund it in full. You do not have to give a reason, and you keep the blueprint.
• Refunds are returned to the original payment method through the payment partner that processed the payment, and usually reach you within 5 to 7 working days, depending on your bank.
• This 7-day refund is only for blueprints. It does not apply to any other product.

AI Monetization Cohort

• Cohort fees, including the Lifetime Pass add-on, are not refundable. Your money is never lost, though: what you have paid can be moved to the next batch.
• You can book your seat by paying a booking amount now and the rest of your fee later. The amount you still owe is shown at checkout and in your confirmation email, together with a link to pay it.
• The balance is due by the start of the cohort. You can pay it any time before then, up to the day the cohort starts. We remind you by email 7 days, 3 days and 1 day before.
• If the balance is not paid in full by the start, your seat is released and your booking amount moves automatically to the next batch. You then have time to arrange the money and join that batch by paying the same balance.
• If you have paid in full and cannot attend, or if we cancel a cohort, what you paid moves to the next batch.

Project and development work

• Advances secure your slot in our schedule and cover work commenced. Fees paid for project work are not refundable.
• If you cancel mid-project, you remain liable for work completed to that point, and we will hand over what has been produced.
• For ads and idea-validation tests, our fee is not refundable. The ad budget is paid by you directly to Meta from your own ad account. We do not hold or refund it, and we do not guarantee leads, sales or any other result.

If you are charged twice for the same order by mistake, write to us and we will correct it through our payment partner.

7. Revisions and scope

Each engagement includes the number of revision rounds stated in its scope. Work beyond the agreed scope, or additional revisions, is chargeable and will be quoted before it is carried out.

8. Intellectual property

Ours

The content, design, code, text, graphics, logo and brand of this website belong to FirmGenie and are protected by copyright and trade mark law. The FirmGenie name and logo may not be used without written permission. Our research methods, frameworks and templates remain ours.

Yours

Information and materials you supply remain yours. On full payment, deliverables prepared specifically for you — such as your project report, website or application — become yours to use for your business.

We retain the right to reuse our underlying methods, know-how, code libraries and generic components in other work.

9. Confidentiality

We treat your business information as confidential and will not disclose it to third parties except where you permit it, where a specialist working on your engagement needs it, or where the law requires it.

10. Publicity

We will not identify you as a client publicly without your permission. We may refer to work in anonymised form that does not identify you or your business.

11. Limitation of liability

To the maximum extent permitted by law:

• our services are provided without warranty of any particular business result;
• we are not liable for indirect, incidental, consequential or punitive loss, including loss of profits, revenue, capital, business opportunity, data or goodwill;
• our total aggregate liability for any claim arising out of an engagement shall not exceed the fees you actually paid us for that engagement.

Nothing in these terms limits liability that cannot lawfully be limited.

12. Third-party platforms

Bookings, payments and some services are handled through third-party platforms with their own terms. We are not responsible for their availability, conduct or performance.

13. Termination

Either of us may end an engagement by written notice. You remain liable for work completed up to that point. Provisions on intellectual property, confidentiality, disclaimers and liability survive termination.

14. Changes

We may update these terms. The version published on this page at the time you engage us applies to that engagement.

15. Governing law

These terms are governed by the laws of India. The courts at Kolkata, West Bengal shall have exclusive jurisdiction over any dispute, subject to any agreement between us to attempt good-faith resolution first.

16. Contact

Questions about these terms: animesh@firmgenie.in.

17. FirmGenie Studio: self-serve plans

FirmGenie Studio is the self-serve part of FirmGenie: the free audit at firmgenie.in/audit, the AI website builder at firmgenie.in/start and the monthly plans at firmgenie.in/pricing. Studio's full Terms of Use and Refunds and cancellation policy apply to Studio plans; this section summarises them, and for Studio they apply where the two differ.

Plans, prices and GST

• Building and trying a website is free. Paid plans (Website, Growth and Pro) are billed monthly or yearly, and some have a one-time setup fee. Prices are on firmgenie.in/pricing.
• All Studio prices are before GST: 18% GST is added at checkout and shown, with the total you pay, before you pay. Every payment gets a GST tax invoice.

Renewals and cancellation

• We email you a renewal link a few days before your period ends. Nothing is charged automatically.
• You can cancel at any time by turning off auto-renewal under Billing in your website dashboard, or by emailing animesh@firmgenie.in from the email address on your account.
• Your website and paid features stay live until the end of the period you already paid for.

When a plan lapses

• If a period ends without payment, you get a short grace period. After it, or after you cancel, your website falls back to the free site on its firmgenie.page link, with the FirmGenie badge. We never delete a website for non-payment, and you can upgrade again at any time.
• If you had connected your own domain, it sends visitors to your free address and is disconnected from FirmGenie 30 days later. The domain itself stays yours.

Refunds

Fees for a period that has already started are not refunded, except where you were charged by mistake, we could not provide the service, or the law requires it. Setup fees, add-ons and domains have their own rules. See Refunds and cancellation for the full policy. Approved refunds go back to your original payment method, with a GST credit note.

Your website content

• You own the words, photos, logos and data you give us, and the content of your website. You give us a limited licence to store and show it only to provide your website and the services you asked for.
• Our AI writes text only from what you and your Google listing tell us, but it can make mistakes. Read and check your website before publishing and after every change: you are responsible for what it says to your customers.
• Only create a website for a business you own or are authorised to act for. We may remove websites that impersonate others, break the law or mislead customers.

Your customers' data and email automations

When your website collects enquiries, bookings or orders, or sends automatic emails to your customers, your business is the Data Fiduciary for that data and FirmGenie processes it only on your behalf. What Studio processes, and its sub-processors (Cloudflare, Google, Resend, Cashfree, and the AI provider Studio uses, Google Gemini), are set out in our Privacy Policy.

No promised results

Studio's audit and tools are provided "as is". We do not promise any particular number of customers, sales or search ranking, and we do not promise uninterrupted uptime.